Privacy Policy – The Hope Hub

Last updated: 8 September 2025

The Hope Hub, including its services such as Pearl Pregnancy Support, is committed to protecting your privacy in line with the Privacy Act 1988 (Cth). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, purchase products, or use our coaching, consultation and support services.

1. What Information We Collect

We may collect the following types of personal information:

• Name and contact details (e.g. email address, phone number, delivery address).

• Information shared when booking coaching, consultancy or support sessions, or submitting forms.

• Purchase history of products or services.

• Sensitive information, if voluntarily disclosed, such as:

  • Pregnancy status.

  • Cultural background

  • Circumstances of financial or family hardship.

  • Interpreter or language requirements.

  • Information shared in grief or healing support sessions.

  • Technical data such as IP address, browser type, and referring pages.

2. How We Collect Information

We collect your information when you:

• Submit a form (including surveys, contact forms, and support intake forms).

• Book a coaching or support session.

• Purchase a product through our online store.

• Contact us via email, messaging platforms, or social media.

• Browse our website (through cookies and analytics tools).

3. How We Use Your Information

We use your information to:

• Deliver products and services (including coaching, consultation, grief and healing support, and pregnancy support).

• Connect you with local services or resources when requested.

• Deliver products and services (including digital downloads and physical goods).

• Provide customer service and respond to your inquiries.

• Personalise your experience with The Hope Hub.

• Send updates, newsletters, or offers (only if you opt in).

• Improve our website and services.

Sensitive Information

If you choose to share sensitive information with us we will:

• Only collect this information with your consent.

• Use it solely for the purpose of delivering the support or services you request.

• Not share it with third parties except where required by law (e.g. risk of harm).

We do not sell your personal information or use it for any purpose unrelated to your engagement with The Hope Hub.

4. Disclosure of Information

We may share your information only with:

• Coaches, support workers, or team members who assist in delivering services.

• Third-party providers (e.g. website, form and survey platforms, email platforms, payment processors, delivery services) essential to fulfilling your engagement with us.

• All access is controlled and kept secure. We will never disclose your information outside of these parties without your consent unless legally required.

5. Coaching & Support Services Confidentiality

We may share your information only with:

• All information you share in coaching sessions is treated as confidential and will not be disclosed without your consent, except where required by law (for example, if there is a risk of harm to yourself or others, or as otherwise legally obligated).

• Your coach may securely record limited session details (e.g., initials, session dates) for credentialing and supervision purposes, in line with the International Coaching Federation (ICF) Code of Ethics.

• Coaching is not legally privileged in the same way as medical, legal, or counselling relationships; however, we are committed to maintaining the highest standards of ethical confidentiality.

• Information not considered confidential includes data already in our possession before the coaching relationship, information that is publicly available, information obtained from a third party without breach of confidentiality, or information independently developed without reference to client disclosures.

This means that while we uphold strict confidentiality, clients should be aware that the coaching relationship is distinct from medical, legal, or therapeutic contexts.

6. Consent

By submitting information to us (for example, via forms, surveys, or bookings), you consent to the collection and use of your information as described in this policy. For sensitive information, we will always seek your express consent through required checkboxes, written or verbal confirmation before using it for support purposes.

7. Your Rights

You have the right to:

• Request access to the personal data we hold about you.

• Ask for corrections or updates to your information.

• Request deletion of your personal data, subject to legal or professional obligations.

• Withdraw your consent at any time.

To exercise these rights, contact us at: info@hopehub.com.au

8. Data Security

We take reasonable steps to ensure your information is protected from loss, misuse, or unauthorised access. All form submissions, payments, and account details are processed through secure, privacy-conscious platforms.

If we use third-party platforms (such as survey or form tools), we will ensure they meet appropriate data protection standards. We regularly review our security and data retention practices. Even though we strive to protect your personal information using commercially reasonable means, we cannot guarantee its absolute security.

9. Cookies and Analytics

We may use cookies and analytics tools to understand how users engage with our website and improve your experience. You can control cookie settings through your browser.

10. Third-Party Links

Our website may contain links to other websites. Please be aware we are not responsible for the privacy practices of those sites.

11. Policy Updates

We may occasionally update this Privacy Policy to reflect changes to our practices or services. Updates will be posted on this page with a revised effective date.

12. Contact Us

If you have questions about this Privacy Policy, how we manage your information, or wish to make a complaint, you can contact us at:

The Hope Hub

Email: info@hopehub.com.au